Returns, Refunds & Replacement Policy

Last Updated: July 25, 2026

At 84 Designwear, every product is made to order specifically for each customer. Because our products are custom-produced, we generally cannot accept returns or exchanges for reasons unrelated to product quality. However, if your order arrives defective, damaged, incorrectly printed, or different from what you ordered, we will make it right.

This policy applies to purchases made directly through 84designwear.com, operated by 84 Designwear.

1. Order Issues Eligible for a Replacement or Refund

You may be eligible for a free replacement or refund if:

  • The product arrives damaged or defective.
  • The printing or embroidery is incorrect, incomplete, or of poor quality.
  • You receive the wrong product, size, color, design, name, or number due to an error on our part.
  • The product is materially different from the description or images displayed on our website.
  • Part of your order is missing.
  • Your package is confirmed lost in transit.

Please contact us within 30 days of the delivery date shown by the shipping carrier.

If no delivery date is available because the package appears to be lost, please contact us within 30 days after the estimated delivery date.

2. How to Report an Issue

Email us at support@84designwear.com and include:

  • Your full name.
  • Your order number.
  • A description of the issue.
  • Clear photos showing the entire product.
  • Close-up photos showing the defect, damage, or printing error.
  • A photo of the shipping label and packaging if you received the wrong or damaged item.

Please do not discard the product or packaging until your claim has been reviewed.

Our customer support team will normally respond within 1–2 business days. We may request additional photos or information when necessary to evaluate the claim.

3. Replacement or Refund Options

Once your claim is approved, we may offer one of the following resolutions:

  • A free replacement of the affected product.
  • A refund for the affected product.
  • A full refund if the entire order is affected.
  • A partial refund when only part of the order is affected.

Approved replacements will be produced and shipped at no additional cost to you.

Unless we specifically request a return, you do not need to return a defective, damaged, or incorrectly produced product.

Refunds will be issued to the original payment method used to place the order. We do not issue refunds using a different payment method.

4. Processing Time for Refunds

Approved refunds are normally processed within 3–5 business days.

After we issue the refund, your bank, card provider, or PayPal may require an additional 5–10 business days to post the funds to your account. Processing times are controlled by the payment provider and may vary.

Original shipping charges will also be refunded when the entire order is defective, incorrect, damaged, or confirmed lost in transit.

5. Made-to-Order Products and Customer Errors

Because our products are made specifically for each order, we cannot offer a refund, return, or free replacement when:

  • The customer selected the wrong size or color.
  • The customer entered an incorrect name, number, spelling, address, or other customization information.
  • The customer changes their mind after production has started.
  • The product fits differently than expected but matches the size chart provided on the product page.
  • The customer no longer wants or needs the product.
  • The customer ordered the wrong product or design.
  • Minor color differences result from different screen or monitor settings.
  • The customer submitted a low-quality image, logo, or artwork and the finished product accurately reflects the submitted file.

Please carefully review your size, color, shipping address, spelling, name, number, and other customization details before placing your order.

6. Order Changes and Cancellations

Production may begin shortly after an order is placed.

If you need to change or cancel an order, contact us at support@84designwear.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee changes or cancellations after the order has entered production.

Once production has started, the order may no longer be changed or canceled because the product is being made specifically for you.

7. Shipping Address Problems

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for packages that are delayed, returned, or delivered incorrectly because:

  • The customer provided an incorrect or incomplete address.
  • The customer failed to include an apartment, unit, or suite number.
  • The customer refused the package.
  • The customer failed to collect the package.
  • The package was returned because the recipient was unavailable.
  • The customer changed addresses after placing the order without notifying us before production or shipment.

If a package is returned to the sender, please contact us. Reshipping fees may apply if the return was caused by an incorrect address or another customer-related issue.

8. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check your mailbox, porch, garage, reception area, or other secure delivery locations.
  2. Ask household members, neighbors, building management, or reception staff.
  3. Contact the shipping carrier and request delivery confirmation.
  4. Allow up to two additional business days, as some carriers mark packages as delivered shortly before the actual delivery.

If the package still cannot be located, contact us at support@84designwear.com. We will assist you with the available carrier information, but we cannot guarantee a refund or replacement for packages confirmed as correctly delivered by the carrier.

9. Lost or Delayed Packages

Shipping estimates are not guaranteed delivery dates. Delays may occur because of weather, customs inspections, carrier disruptions, holidays, or other circumstances outside our control.

A package may be considered lost when:

  • Domestic tracking has shown no movement for at least 15 business days; or
  • International tracking has shown no movement for at least 30 business days.

We will review the tracking information and may contact the shipping carrier before approving a replacement or refund.

We do not provide refunds solely because an order arrived later than the estimated delivery date if the package was successfully delivered.

10. International Orders and Customs

International customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by their country.

We cannot refund:

  • Customs duties or import taxes.
  • Orders refused because the customer did not pay customs charges.
  • Delays caused by customs inspections.
  • Packages abandoned or returned because the recipient did not complete customs requirements.

If a returned international package reaches our facility, please contact us to discuss available options. Additional shipping charges may apply for reshipment.

11. Unauthorized Returns

Do not send a product back without contacting us and receiving return authorization.

Unauthorized returns may not be accepted or refunded. The return address may be different from the address shown on our website or on the original shipping package.

If a return is required, our support team will provide the correct return address and instructions. Our authorised return address is:

84 Designwear – Returns
5830 E 2nd St Ste 8
Casper, WY 82609
United States

Please write your order number on the outside of the parcel and include a copy of your order confirmation inside. Parcels sent back without prior authorisation may not be processed or refunded.

Returned products must be unworn, unwashed, unused, and in their original condition unless the item is being returned because it arrived defective or damaged.

12. Sale and Discounted Items

Sale, promotional, and discounted products are covered if they arrive defective, damaged, incorrect, or materially different from what was ordered.

However, sale and discounted products cannot be returned simply because the customer changes their mind, selects the wrong option, or no longer wants the product.

13. Payment Disputes

We encourage customers to contact us before opening a PayPal dispute or chargeback. In most cases, we can resolve order problems quickly by providing a replacement or refund when appropriate.

Opening a payment dispute does not automatically qualify an order for a refund. We may provide order details, tracking information, customer communications, and production records to the payment provider when responding to a dispute.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

14. Contact Information

For return, replacement, or refund assistance, please contact:

84 Designwear
Operated by 84 Designwear

Email: support@84designwear.com
Phone: +84 899 327 473
Address: THON CHAN, NHAN LY, CHIEM HOA, TUYEN QUANG, VIET NAM
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM EST