Shipping Information
Last updated: August 7, 2026
1. How our orders are made and sent
Every item sold on 84designwear.com is made to order — nothing is pre-printed or held in stock. All products are printed in the United States and shipped from our US production partner. Orders are printed and shipped Monday to Saturday. Where an order contains items produced on different machines, it may arrive in more than one parcel at no extra cost to you.
2. Shipping fees
Shipping is charged as a flat rate per order and is calculated automatically at checkout. Orders of $50.00 or more ship free, anywhere we deliver. The threshold is based on your order subtotal after any discount and before tax.
| Destination | Order subtotal | Shipping fee |
|---|---|---|
| United States | Under $50.00 | $5.99 flat rate |
| United States | $50.00 and over | FREE |
| International (rest of world) | Under $50.00 | $12.99 flat rate |
| International (rest of world) | $50.00 and over | FREE |
The rate you will be charged is always shown in the order summary before you pay. No fuel surcharges, handling fees or hidden extras are added. Import duties and local taxes are not included — see section 8.
3. Where we ship
We ship to the United States and internationally to most destinations worldwide. A small number of countries and territories cannot be served because our carriers do not deliver there, or because of sanctions, embargoes or customs restrictions. If we cannot deliver to your address, we will contact you and refund your order in full to the original payment method.
We cannot deliver to some remote islands, military (APO/FPO/DPO) addresses, or PO boxes in certain countries. If you are unsure, email us before ordering.
4. Carriers we use
Depending on your destination and the service selected, your parcel is carried by one of our shipping partners:
- USPS — standard domestic delivery within the United States, and some international standard services.
- UPS — domestic expedited delivery and selected international routes.
- DHL — international expedited delivery.
- Yanwen — international standard delivery, usually handed over to your national postal service for the final leg.
We choose the carrier for each order based on the destination and the service level. The carrier handling your parcel is named in your shipping confirmation email together with the tracking number.
5. Delivery times
Total delivery time = production time + transit time. Both start from the date your order is confirmed, not from the date you receive tracking.
Production time
- Standard apparel: 3–5 business days
- Embroidery, mugs, all sublimation and custom hand-made products: 5–10 business days
Transit time after production
| Destination | Service | Transit time | Carrier |
|---|---|---|---|
| United States | Standard | 6 – 12 business days | USPS, UPS |
| United States | Expedited | 4 – 8 business days | UPS, DHL |
| International | Standard | 14 – 28 business days | Yanwen, USPS, local postal partner |
| International | Expedited | 7 – 14 business days | DHL, UPS |
As a guide, most US orders arrive within 9–17 business days in total, and most international orders within 17–38 business days in total.
These are estimates, not guaranteed delivery dates. Business days exclude Sundays and public holidays. Delays can occur because of weather, customs inspections, carrier backlogs or peak seasons, and are outside our control.
6. Tracking
We email you a tracking number with your shipping confirmation so you can follow the parcel on the carrier’s website. Tracking can take 2–5 business days to show its first scan after the label is created — this is normal and does not mean the parcel is lost.
7. Address accuracy and address changes
You are responsible for entering a complete and correct shipping address, including any apartment, unit or suite number. Please check it carefully before paying.
Once an order has entered processing we cannot change the shipping address. If a parcel is returned to us because the address was incorrect or incomplete, because delivery was refused, or because the parcel was not collected, we will contact you — a reshipping charge may apply in these cases. What we can and cannot cover is set out in our Returns, Refunds & Replacement Policy.
8. Customs, duties and import taxes
Some countries charge import tax, duty or customs handling fees on incoming parcels. These charges are set and collected by the customs authority of the destination country, are not included in the price you pay us, and are the responsibility of the recipient. Customs inspections may also delay delivery. For an estimate, contact your local customs office before ordering.
We cannot refund customs charges, and we cannot refund orders that are refused or abandoned because customs charges were not paid.
9. Lost, delayed or damaged parcels
If your parcel arrives damaged, or if tracking stops moving, contact us at support@84designwear.com with your order number and photos where relevant.
A parcel may be treated as lost when domestic tracking has shown no movement for at least 15 business days, or international tracking for at least 30 business days. We will review the tracking, contact the carrier where necessary, and arrange a free replacement or a refund in line with our Returns, Refunds & Replacement Policy.
10. Parcels marked as delivered but not received
If tracking shows your parcel as delivered but you cannot find it, please check your mailbox, porch, garage, reception or other safe places, ask household members or neighbours, and contact the carrier for delivery confirmation. Allow up to two extra business days — some carriers scan parcels as delivered slightly early. If it still cannot be found, contact us and we will help you with the carrier information available to us.
11. Multiple orders and multiple addresses
Orders placed separately cannot be combined into one parcel, even if placed on the same day, and each order is charged its own shipping fee. A single order cannot be split across several delivery addresses — please place a separate order for each address.
12. Contact
84 Designwear
Business Owner / Representative: Trần Kiến Quốc
Email: support@84designwear.com
Phone: +84 899 327 473
Business Address: THON CHAN, NHAN LY, CHIEM HOA, TUYEN QUANG, VIET NAM
Returns Address (authorised returns only): 5830 E 2nd St Ste 8, Casper, WY 82609, United States
Customer Support: Monday – Saturday, 9:00 AM – 5:00 PM EST
Response Time: within 24 hours